Customer Service Representative Russian and English speaking

Description de la fonction

As a Customer Service Representative you will be interacting daily with customers and work in a dynamic and internationa environment.

• You will process, monitor and follow up customers’ purchasing orders;
• You will have to ensure effective service and administrative support for the assigned customers;
• You will provide delivery commitment to customers and follow up on order activity to alert customer and sales team in case of discrepancies;
• You will establish key communication link between customer and internal departments to keep all involved parties aware of customer activities.

Profil

• You are highly proficient in Russian and English, and French or Dutch are considered a plus;
• You have a higher education degree with an administrative and/or commercial orientation;
• You preferably have some experience in administration/customer service and/ or logistics;
• You have working knowledge of MS Office package and knowledge of Oracle R12 and CRM is an asset;
• You have strong communication skills;
• You are a team player;
• You have a pro-active attitude (initiative to contact customers), ability to take a decision when necessary;
• You ideally are able to commute by car.

Offre

Our client offers you an Interim contract  with the possibility of an extension to a permanent contract. Our client offers you the opportunity to work in an innovative, international and dynamic company based in Herverlee.