Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;; Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;; Provides information and proactively offers suggestions and support to our guests;; Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;; Supports the Shore Excursions Department acting as a Tour escort when required;; Hosts and/or participates to various games, quizzes, special events language classes;; Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;; Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.;
Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;; High School Graduated;; Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;; Working knowledge of Office package;; Ability to establish relationships and to speak in public;; Strong problem solving skills;; Flexibility;; Enthusiastic team player;; STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);; A recognised medical certification is also required before starting to work on board.;
Possess a valid passport and when possible a seaman book copy.
- Salary 800-1000
- Experience Level Without experience
- Year Experience 0-5 year