Russian Customer Care Advisor

Are you a native or near native Russian Speaker? Would you like to experience living in the beautiful,historical, city of Athens in Greece?In this role you will be representing a large online social media ans social networking services company. You will review & moderate content, share your passion for social media & online communication. At the same time you will be meeting new people, making new friends, enjoying the Greek lifestyle, sun & culture.

Why don’t you jump-start your career by working as a Russian customer care advisor ?

Benefits:

The company offers ​the following benefits for thisRussian Customer Care Advisor position

• Excellent salary (14 salaries per year)
• First class ongoing training and development
• Career development opportunities
• Relocation package in case you reside outside of Greece
• You will join a multinational market leading call center company
• Work in a vibrant and energetic Athens office with a real team focus
• Free Greek language lessons
• Multicultural and modern working environment
• Onsite canteen and casual dress code
• Employee relations team to assist you with integrating to the Greek lifestyle & culture
• Fun interactive activities organised within the team (team events, excursions, themed parties, sporting events, etc
• and much, much more

Responsibilities:

• Act as the first point of contact for all Russian speaking clients
• Respond and record customer inquiries raised through free phone lines for customers and chats.
• Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• Troubleshoot through the use of open questions, support documents and system training
• Be able to offer recommendations to common problems or frequently asked questions

Qualifications:

• Be familiar with high-tech gadgets and customer service
• Speak Russian to native standard and English at a very good level
• Have communicative and outgoing personality