Technical support specialist

Duties:

Receiving calls and registering customer requests and claims
Technical support for subscribers
Informing subscribers about the results of work on their requests
Providing reference information and advising clients on the Company’s services, user equipment, software and its configuration
Direct access to network equipment

Requirements:

Grammatically correct speech
Ability to plan and conduct a dialogue with the client
Basic knowledge of IT (advanced user)
Knowledge of the principles of operation of ethernet networks, knowledge of the OSI model, TCP / IP protocol stack.
Knowledge of the basics of IP telephony.

Focus on problem solving
Conflict-free, stress-resistance
Sociability, responsibility
Work experience from half a year.