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Control of the exit of employees according to schedules, if necessary, timely provision of replacement
Incoming line monitoring to avoid missed calls
Working on the Line – Recording Candidates for an Interview
Monitoring the implementation of the target indicators of the department and operators online throughout the working day
Monitoring the work of employees for compliance with checklists, scripts, labor discipline
Correction of work
Organization and implementation of measures to improve the performance of department operators
Maintaining department records
Execution of orders of the head of the department

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